At this time, we do not offer a Tier Match program.
"},"Accordion Item Title":{"value":"Do you offer Tier Matching for competitor casinos? "},"Accordion Item Text Old":{"value":""}}},{"uid":"5c938b34-aa3e-4247-9e01-6cf802add0ad","componentName":"AccordionItem","dataSource":"{D9D15263-FBE3-45BB-8F8C-C92910BDCB74}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"Tier status may take up to seven days to be reflected, but members who do not maintain status will be downgraded March 1 of the following year."},"Accordion Item Title":{"value":"When do the new Card Tiers take effect?"},"Accordion Item Text Old":{"value":""}}},{"uid":"f1aa2335-7850-4783-b8c6-8fc15cb6bed5","componentName":"AccordionItem","dataSource":"{C94B33AA-8F14-4BFD-BC92-D9BF369C75F6}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"Yes. Your expired Card will work and all play will be properly tracked to your account. However, Tier status and awards will not be associated with the expired Card. You must have a valid Card to access benefits."},"Accordion Item Title":{"value":"Will my expired Live! Rewards® Card work?"},"Accordion Item Text Old":{"value":""}}},{"uid":"7dc8a3d9-370a-42d1-a13f-699410b9ea34","componentName":"AccordionItem","dataSource":"{9CBA042E-47D3-42ED-86E0-90A9E65C57DD}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"Members that qualify for Gold, Platinum, Black Card, Jade Card and Chairman’s Club membership will be notified via mail before February 15 annually. After March 1, members can find out their level at any Promotional Kiosk, on the Live! Casino & Hotel website, from their monthly mailer, on the My Live! Rewards App, or by asking a Live! Rewards® Representative."},"Accordion Item Title":{"value":"How do players find out what Card Tier they’re in?"},"Accordion Item Text Old":{"value":""}}},{"uid":"9344d726-d479-4af7-b466-3fa391103747","componentName":"AccordionItem","dataSource":"{ACDF6672-E0EF-412E-96DD-E2987B8E6CC8}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"All Live! Rewards® Members qualify for a variety of unique benefits. As higher Tier status is achieved, benefits increase in value without losing the benefits from the previous Tier. Please refer to the individual Card Benefits Pages for the full list of benefits available
\nClassic Card
\nGold Card
\nPlatinum Card
\nBlack Card
\nJade Card
\nChairman's Club
Live! Rewards® is an annually renewed card program, which means you must achieve the minimum criteria for a Tier level by December 31 each year. Once achieved, you will be upgraded for the remainder of the current year and for the subsequent year. Remember you are always playing for the following year’s status.
\nLive! Rewards® Cards will expire on the last day of February of each year. If a higher Tier is achieved, or your Tier remains the same, stop by the Live! Rewards® Club to pick up your new Card.
"},"Accordion Item Title":{"value":"How long do I have to achieve the next Card Tier level? When does my Card expire?"},"Accordion Item Text Old":{"value":""}}},{"uid":"16a56f42-7f70-4a8e-ac07-b1c3a42274dd","componentName":"AccordionItem","dataSource":"{863B17E9-EC37-4B47-9101-5A627441086A}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"Every time you play at a slot machine, properly insert your Card into the card reader and the slot machines will keep track of your Flex Points and Tier Credits for you. If you see a red light, please re-insert your card. At any table game, present your Live! Rewards® Card to the dealer, so your play can be registered.
\n
\nFLEX POINTS & TIER CREDITS - Earned based on play
Slots
\n$1 coin-in slot machine = 1 Flex Point & 1 Tier Credit
\n$2 coin-in video poker = 1 Flex Point & 1 Tier Credit
\n$6 coin-in electronic table games = 1 Flex Point & 1 Tier Credit
\n
\nTable Games
Based on game type, length of play and average bet
\nPoker
\n1 hour played = 100 Flex Points & 100 Tier Credits
\nSportsbook
\nStraight Bet $1 wagered = 1 Tier Credit
\nParlay Bet $1 wagered = 2 Tier Credits
PlayLive! Online Casino
\n$3 Cash Wagered on Slots = 1 Tier Credit
\n$7 Cash Wagered on Table Games and Video Poker = 1 Tier Credit
Dining, Shopping, & Hotel Stays
\n\nEarn 20 Flex Points & 20 Tier Credits for each $1 spent at Live! Casino Restaurants, Shop Live!, & Live! Hotel. Flex Points & Tier Credits are earned on Cash or Credit spend only, not on comp or offer redemptions.
\n
\nMembers earn Tier credits to achieve a higher level. Tier Credits cannot be spent.
Members can check their Flex Point balance at the following:
\nFREE SLOT PLAY – Redemption occurs directly at the slot machine:
\nMembers can simply present their Live! Rewards® Card at any Live! Casino & Hotel restaurant, Shop Live! retail store, or Live! Hotel to redeem their comps for purchase.
\nTo use Comps at partner restaurants in Maryland:
\nTo Redeem for Medieval Times
\n*Max $500 The Cheesecake Factory®, Nando’s Peri-Peri or Medieval Times® credit per day. The voucher expires at the close of business the day that it is printed.
"},"Accordion Item Title":{"value":"How do I use Comps?"},"Accordion Item Text Old":{"value":""}}},{"uid":"3a55f101-a380-4f5f-8a25-c89cf8748318","componentName":"AccordionItem","dataSource":"{29C784AA-2B48-4A85-8EA0-0C900F5625E2}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"Members can check their Comp account on any Promotional Kiosk, on the Live! Casino & Hotel website, in the My Live! Rewards app, or at the Live! Rewards® Club."},"Accordion Item Title":{"value":"How do I know how many Comps I have?"},"Accordion Item Text Old":{"value":""}}},{"uid":"92d3d4b6-f3bc-4748-b05d-f5764f144fc5","componentName":"AccordionItem","dataSource":"{60A124D5-EC4E-41F5-A4C3-D3C5642BAF08}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"Comps will remain on a member’s account until they are used or their account becomes inactive. Inactivity is defined as an account that has no active play for 90 consecutive days."},"Accordion Item Title":{"value":"When do my Comps expire?"},"Accordion Item Text Old":{"value":""}}},{"uid":"d440bf09-22cd-4313-908a-94649501595c","componentName":"AccordionItem","dataSource":"{11131FC7-6A34-447E-B107-715FD31F71D1}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"No. Comps exist for the members' use at Live! Casino restaurants, Shop Live!, and Live! Hotel."},"Accordion Item Title":{"value":"Can Comps be converted to Cash or Free Play?"},"Accordion Item Text Old":{"value":""}}},{"uid":"750369bf-227e-4ba5-88a4-72c655815aaa","componentName":"AccordionItem","dataSource":"{922056F0-5D58-4DB6-ABF8-0653C3D8608F}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"No. Only earned Tier Credits count toward Tier earning and renewal."},"Accordion Item Title":{"value":"Do Comps count towards Tier earning?"},"Accordion Item Text Old":{"value":""}}},{"uid":"e537b45f-8d3a-402b-9f47-b0b50d1b3b31","componentName":"AccordionItem","dataSource":"{0C47BB51-CF26-4549-A6D2-2FA689DC45B2}","params":{"CacheClearingBehavior":"Clear on publish"},"fields":{"Accordion Item Text":{"value":"Each Live! Rewards® member is required to establish a Personal Identification Number (PIN). This acts as a unique identifier, protects accounts and ensures only you have access to Free Play, Comps and promotional rewards. Your PIN also allows you to download rewards and view your Live! Rewards® balance directly at any slot machine or Promotional Kiosk. If you forget your PIN number or it gets locked, please visit the Live! Rewards® Club."},"Accordion Item Title":{"value":"Why do I need a PIN (Personal Identification Number)? 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Rewards® Club?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"To sign up for membership, simply visit the Live! Rewards® Club and present a valid form of identification. Membership is FREE and all new members will receive the Classic (Red) Live! Rewards® Card. Each Card Tier has criteria that must be met annually in order to maintain tier or qualify for an upgrade."},"name":"How do I get a Live! Rewards® Card?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"At this time, we do not offer a Tier Match program."},"name":"Do you offer Tier Matching for competitor casinos?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Tier status may take up to seven days to be reflected, but members who do not maintain status will be downgraded March 1 of the following year."},"name":"When do the new Card Tiers take effect?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Yes. Your expired Card will work and all play will be properly tracked to your account. However, Tier status and awards will not be associated with the expired Card. You must have a valid Card to access benefits."},"name":"Will my expired Live! Rewards® Card work?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Members that qualify for Gold, Platinum, Black Card, Jade Card and Chairman’s Club membership will be notified via mail before February 15 annually. After March 1, members can find out their level at any Promotional Kiosk, on the Live! Casino & Hotel website, from their monthly mailer, on the My Live! Rewards App, or by asking a Live! Rewards® Representative."},"name":"How do players find out what Card Tier they’re in?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"All Live! Rewards® Members qualify for a variety of unique benefits. As higher Tier status is achieved, benefits increase in value without losing the benefits from the previous Tier. Please refer to the individual Card Benefits Pages for the full list of benefits available Classic Card Gold Card Platinum Card Black Card Jade Card Chairman's Club"},"name":"What are the benefits of each Live! Rewards® Card Tier level?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"All benefits and how to access them are listed on the Live! Casino & Hotel Card Benefits Page. Benefits are also detailed in brochures that are issued at the Live! Rewards® Club."},"name":"Where can Live! Rewards® members find out more about the benefits?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Live! Rewards® is an annually renewed card program, which means you must achieve the minimum criteria for a Tier level by December 31 each year. Once achieved, you will be upgraded for the remainder of the current year and for the subsequent year. Remember you are always playing for the following year’s status. Live! Rewards® Cards will expire on the last day of February of each year. If a higher Tier is achieved, or your Tier remains the same, stop by the Live! Rewards® Club to pick up your new Card."},"name":"How long do I have to achieve the next Card Tier level? When does my Card expire?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Every time you play at a slot machine, properly insert your Card into the card reader and the slot machines will keep track of your Flex Points and Tier Credits for you. If you see a red light, please re-insert your card. At any table game, present your Live! Rewards® Card to the dealer, so your play can be registered. FLEX POINTS & TIER CREDITS - Earned based on play Slots $1 coin-in slot machine = 1 Flex Point & 1 Tier Credit $2 coin-in video poker = 1 Flex Point & 1 Tier Credit $6 coin-in electronic table games = 1 Flex Point & 1 Tier Credit Table Games Based on game type, length of play and average bet Poker 1 hour played = 100 Flex Points & 100 Tier Credits Sportsbook Straight Bet $1 wagered = 1 Tier Credit Parlay Bet $1 wagered = 2 Tier Credits PlayLive! Online Casino $3 Cash Wagered on Slots = 1 Tier Credit $7 Cash Wagered on Table Games and Video Poker = 1 Tier Credit Dining, Shopping, & Hotel Stays Earn 20 Flex Points & 20 Tier Credits for each $1 spent at Live! Casino Restaurants, Shop Live!, & Live! Hotel. Flex Points & Tier Credits are earned on Cash or Credit spend only, not on comp or offer redemptions. Members earn Tier credits to achieve a higher level. Tier Credits cannot be spent."},"name":"How do I earn rewards?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Members can check their Flex Point balance at the following: Any slot machine by inserting their Live! Rewards® Card, selecting “Personal Banker”, adding their PIN and selecting “Account Balance” The Live! Casino & Hotel website by accessing their account By visiting the Live! Rewards® Club"},"name":"How do I know how many Flex Points I have?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"FREE SLOT PLAY – Redemption occurs directly at the slot machine: Insert your Live! Rewards® Card into the card reader Select “Personal Banker” Enter your PIN Touch “Transfer to Game” Touch “Flex Points” Touch the value desired to be downloaded and confirm"},"name":"How do I redeem my Flex Points for Free Slot Play and Comps?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Flex Points will remain on a member’s account until they are used or their account becomes inactive. Inactivity is defined as an account that has no active play for 90 consecutive days."},"name":"When do my Flex Points expire?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Comps are a benefit that players earn and use to comp themselves at Live! Casino & Hotel restaurant, Shop Live! retail store, and Live! Hotel. Comp awards are dollar based; for example, $1 in earned in Comp is equivalent to $1 in retail or dining purchase. Partner Restaurants and off property redemptions may have different redemption ratios. See the Live! Rewards Club for more information."},"name":"What are Comps?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Members earn Comps based on game played, average bet, and length of play at slots and tables. They also are earned when wagering at the Sportsbook Kiosk or Counter. The earning rate will vary for every player based on their play. Members earn $1 in Comps for every hour of poker played, with higher Tiers earning at an increased rate."},"name":"How do I earn Comps?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Members can simply present their Live! Rewards® Card at any Live! Casino & Hotel restaurant, Shop Live! retail store, or Live! Hotel to redeem their comps for purchase. To use Comps at partner restaurants in Maryland: Insert your card at any Promotional Kiosk Select the “Redemptions” button Enter Your Pin Tap on “Restaurants” Choose The Cheesecake Factory® or Nando’s Peri-Peri Select the amount of the comp you want to redeem. Tap Redeem A receipt will print out and must be taken directly to the restaurant for use on transaction date and must be utilized in full. To Redeem for Medieval Times Insert your card at any Promotional Kiosk Select the “Redemptions” button Enter Your Pin Tap on “Outlets” Choose the Adult or Child Ticket Select the amount of tickets you want. Tap Redeem A receipt will print out and must be taken directly to the restaurant for use on transaction date and must be utilized in full. *Max $500 The Cheesecake Factory®, Nando’s Peri-Peri or Medieval Times® credit per day. The voucher expires at the close of business the day that it is printed."},"name":"How do I use Comps?"},{"@type":"Question","acceptedAnswer":{"@type":"Answer","text":"Members can check their Comp account on any Promotional Kiosk, on the Live! Casino & Hotel website, in the My Live! Rewards app, or at the Live! 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